Versetal Information Systems

The objective of this project is to build a secure, private AI chatbot that allows technical leadership to query support ticket data using natural language. The system must be able to perform both semantic search (e.g., “Find tickets related to international travel”) and trend analysis (e.g., “Summarize the top 3 recurring infrastructure issues in 2025”). With this project, there are three core constraints: • Privacy: No data can be sent to public LLM training sets (e.g., no public ChatGPT API). • Platform: Google Cloud Platform (GCP) or Open Source (self-hosted). • Interface: A chat-based UI (Python-based).